Special Assistance Operator connected calls
We make sure customers who are unable to use the Phonebook due to a sensory or physical disability or medical condition can dial 198 or 195 from their landline phone to connect to many destinations via an operator. You’ll need to register for this with BT, and you’ll need a medical professional to countersign your application form.
There’s no charge for contacting the Special Assistance Operator. Any calls made from the Special Assistance Operator will be charged at our standard Sky Talk rate (depending on the Sky Talk tariff you have), or check the rates with your current operator if your landline service is with another company.
Please note: If you connect to Directory Enquiries (DQ) via the 198 Special Assistance Operator, you’ll be charged as though you had made the call direct to DQ.