Sky for Motor Impairment
Settings on your Sky box
Whether you have Sky+ or Sky Q, it’s easy to find the entertainment you love.
Each Sky box has:
• High-contrast settings to make it easier to read and get around your TV Guide
• Clear signposts for entertainment with Subtitles or Audio Description – just look for [S] or [AD] in the show’s information
• The option to highlight shows with Subtitles or Audio Description in a different colour so they stand out in your TV Guide
• An easy way to record series at the touch of a button so you can watch subtitled and audio described shows from your Planner
• Shortcuts to turn Subtitles or Audio Description on and off, and access TV Help
We designed each Sky box to be intuitive to use. They’ll continue to evolve as we add more features.
You can save your favourite channels and turn the mini-TV on and off on your Sky+HD box.
Making the most of Sky Apps
Companion apps are here to complement your Sky experience. They bring you TV shows and breaking news, and you can manage your account too. Customers find them a very good way to bring information together on their smart devices, which are set up with the settings that work for them.
If you have Sky+, see how our Sky+ app can help you look around the TV Guide and control your Sky+HD box.
If you have Sky Q, see how our Sky Q app can be used as a second screen and give you access our world of entertainment wherever and whenever you want.
You’ll find even more Sky apps at sky.com including our Service app, which helps you manage your account.
Whether you have Sky+ or Sky Q, we have a remote to suit your needs.
With Sky Q, you can get our Sky Q Multiscreen remote and our accessible remote. Read more about each one in our support articles to make the most of them.
Our Sky+ and Sky Q remotes are available in range of designs – take a look:
Sky Broadband, Sky Talk and Sky Mobile services
Our accessibility service for Sky Talk is regulated by Ofcom, as described in the General_Condition_15.pdf.We're proud of the quality of support we offer to make sure you get the most from Sky. Read more about our support for Sky Talk and Sky Mobile here.
We also created a guide for mobile devices and their accessibility features to help you select the right one for you.
Our service to you
Our dedicated Accessibility Customer Service team is fully trained to help you with all our products and services. They’re available seven days a week, between 8am and 11pm. There is an out of hours service on our main number if you have an emergency, such as a fault on your telephone line.
No matter what the query, we tailor our support to help you get the most from Sky. Get in touch to register your account so we can offer a more personalised service.
Register to take part in product testing
We work closely with a small group of customers who test changes to our products, or try new ones, so we know how they perform before they go live. We call them our Beta Community. Their feedback helps us make our products the best they can be when they launch.
It’s really important that we have a wide range of customers and abilities represented in our Beta Community, so we often introduce new people to the group to make sure we meet our criteria – if you’d like to join in, we’d love to hear from you. You’d talk with the group and our colleagues on our Beta Community pages in a private area at sky.com. Taking part is voluntary, and because you’d get to see our products before anyone else, we ask that you keep everything confidential.
Interested? Please fill in our questionnaire by clicking on the button below to get in touch:
You can also read Michelle's blog on her experience part of the Beta Community and her role in the launch of subtitles on demand.