Sky for Hearing Impairment
Subtitles at Sky
Live TV subtitles
We’ve been broadcasting subtitles since 1993. In 2016, we provided subtitles on 85% of our own shows, on average, across 26 Sky channels. You can read about our subtitling work in Francesca's blog.
We broadcast all other live non-Sky channels with the level of subtitles that they offer.
On Demand Subtitles
We provide subtitles on our own on-demand shows and cover 90% of Catch Up TV, 91 % of Sky Cinema and 81% of Sky Box Sets. You can read our news update here, and also learn about Michelle's experience with the launch of subtitles on demand.
For non-Sky shows, we’re working with broadcasters to encourage them to provide their on-demand entertainment with subtitles. The good news is that Viacom are now providing subtitles for their on-demand shows that were subtitled when they aired on live TV. And other broadcasters are getting ready to do the same – we’ll keep you updated on their progress.
British Sign Language
Read about TV shows interpreted in British Sign Language, and our contribution to entertainment created in BSL together with the British Sign Language Broadcasting Trust, in our support article.
Settings on your Sky box
Whether you have Sky+ or Sky Q, it’s easy to find the entertainment you love.
Each Sky box has:
• High-contrast settings to make it easier to read and get around your TV Guide
• Clear signposts for entertainment with Subtitles – just look for [S] in the show’s information
• The option to highlight shows with Subtitles in a different colour so they stand out in your TV Guide
• An easy way to record series at the touch of a button so you can watch subtitled shows from your Planner
• A subtitled section in Sky Box Sets and Sky Cinema so it’s easy to find series and movies with Subtitles
• Shortcuts to turn Subtitles on and off
You can search for shows with Subtitles in What's on TV. It's a full TV listing for the next seven days, and includes Remote Record.
To find out more and how to adjust your settings, take a look at our support articles for Sky+ and Sky Q.
Settings on Talk, Broadband and Sky Mobile
Our service to you
Our dedicated Accessibility Customer Service team is fully trained to help you with all our products and services. They’re available seven days a week, between 8am and 11pm. There is an out of hours service on our main number if you have an emergency, such as a fault on your telephone line.
No matter what the query, we tailor our support to help you get the most from Sky. Get in touch to register your account so we can offer a more personalised service.
Register to take part in product testing
We work closely with a small group of customers who test changes to our products, or try new ones, so we know how they perform before they go live. We call them our Beta Community. Their feedback helps us make our products the best they can be when they launch.
It’s really important that we have a wide range of customers and abilities represented in our Beta Community, so we often introduce new people to the group to make sure we meet our criteria – if you’d like to join in, we’d love to hear from you. You’d talk with the group and our colleagues on our Beta Community pages in a private area at sky.com. Taking part is voluntary, and because you’d get to see our products before anyone else, we ask that you keep everything confidential.
Interested? Please fill in our questionnaire by clicking on the button below to get in touch:
You can also read Michelle's blog on her experience part of the Beta Community and her role in the launch of subtitles on demand.