Sky+ app: the new talking TV guide for blind and partially sighted customers21st Oct 2014
Sky has worked with the RNIB to develop a new version of the popular Sky+ app – making it even easier for blind and partially sighted customers to find, and manage their favourite shows. Sky continues to work with the RNIB to improve the accessibility of its apps.
The new update means that the Sky+ app – the UK’s most widely used subscription TV app is compatible with the latest voice-over technology built into iOS and Android devices. Customers can now make better use of the app by being able to control it through a series of gestures , while a voice over reads out each item of text that appears on the screen.
This makes it easier than ever for blind and partially sighted viewers to:
- Browse the Now & Next TV guide
- Record current and future episodes using Smart Series Link
- View their Planner
- Download on demand content
- Find the shows they've missed with Catch Up TV
- Access movies in the Sky Store
David Meredith, Sky's Head of Core TV Products, commented: "We want all our customers to enjoy the same great Sky experience and so making accessibility a core part of the Sky+ app was extremely important to us. With the updated Sky+ app it's now even easier for our blind and partially sighted customers to browse the TV guide and record or download all their favourite shows."
Sky worked closely with customers, the RNIB, and its own dedicated Accessible Customer Service team to optimise the app for voice over technology and deliver the best experience yet for its blind or partially sighted customers.
To use the accessibility features on the Sky+ app, Customers should connect their mobile or tablet to the same WiFi as their Sky+ HD box and enable the voice over function on their device. They can then use the ‘Now & Next’ view within the TV Guide to browse and select current and future shows, hear descriptions and record the shows they want to watch later.
Customers using the technology will also be able to browse hundreds of shows and movies and download them to their set top box through Catch Up TV, TV Box Sets, Sky Movies on Demand and Sky Store*. And, with the new and improved Search function, it’s even quicker for Customers to find exactly what they want to watch, when they want to watch it.
The accessibility of the new Sky+ app marks an exciting achievement for the company, and is all part of its continuing drive to use technology and its proven track record as an innovator to make its products andservices accessible to all its customers. Sky continues to work the RNIB and other stakeholders to improve the accessibility of its apps.
For more information about the Sky+ app and all the services Sky offers its customers with disabilities see sky.com/accessibility.
* Content available in line with Sky subscription
Sky+ app accessibility
- To access the full service Customers should connect their Sky+HD box and make sure their mobile or tablet is connected to the same WiFi network. For information on how to connect a Sky+HD box visit www.sky.com/connect
- The Sky+ app can be used with VoiceOver (iOS) and Talkback (Android)
- See your device user guide for instructions on how to set up and use VoiceOver or Talkback
- VoiceOver and Talkback functions are not compatible with the remote control gestures or the TV Guide grid view
- Within the TV Guide, the Now & Next view should be used to see current and forthcoming shows instead of the Grid
- For more information visit sky.com/accessibility