Sky Talk

Sky Talk now has over 3 million customers!

An award-winning service

We’re delighted to announce that we are uSwitch award winners for the 4th year running. Sky has won 9 out of 10 awards in the uSwitch Customer Satisfaction survey 2011, including Best Overall Customer Satisfaction.”

Accessible for everyone

Sky Talk customers can use all the disability services available on a BT-Retail phone line on their Sky Talk line.  We support all special short code Operator Assistance services including: 195 – free directory enquiries for people who have difficulties reading or handling the Phone Book; 180 01 – to make calls using a text phone; 180 00 – to make a 999 call on a textphone; 180 02 – for using a standard telephone to call someone using a textphone; and 180 011471 – displays the person that called last on a textphone. More information about short code calls, can be found in the table below.

Text Relay

Text relay is a service which allows deaf, hard of hearing and speech impaired people to contact others over the telephone using a Text Phone. Text Phones allow the user to type a message which is either sent automatically to another Text Phone or is translated by an operator to a standard phone.

How to use text relay:

• Calling from a Text Phone to a standard phone. The text will be sent to a relay assistant who will translate your message into speech
• Calling from a standard phone to a Text Phone. The caller will be connected to a relay assistant who will translate the speech into text
• Calling from a Text Phone to another Text Phone. The text will be sent automatically between Text Phones.
• For full user details, see: http://www.textrelay.org

Dial 18000 for EMERGENCY calls 

Charges for Text relay
The cost of a text relay call will be no more than the equivalent price had the call been made directly without the use of a relay service. A rebate is applied to the text element of calls originating via 18001 or 18002, when either or both ends are in text mode. The rebate will only apply to parts of the call which are in excess of the minimum charge.

For example, a call that is 50% text (on the part of the call greater than the minimum charge) to a destination with 60% rebate will attract 30% rebate (to the charges above the minimum charge).

  
 For more information about the service visit Sky Talk on sky.com